jiliphgo Privacy Policy

jiliphgo operates an online gaming platform accessible to players in the Philippines. As part of running this service, we collect and process certain personal information about our players. This Privacy Policy describes those practices in plain language so you know exactly where you stand.

This policy applies to all users who visit the jiliphgo website or use the jiliphgo mobile app, whether they have a registered account or not. By continuing to use the platform, you acknowledge that you have read this policy and understand how your data is handled.

If you have any questions about this policy or how your data is used, you can contact us directly at [email protected]. We will respond to privacy-related enquiries within a reasonable timeframe.

jiliphgo collects personal information in two main ways: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Full legal name, date of birth, and contact details provided during registration.
• Government-issued ID documents submitted for KYC identity verification.
• Payment information such as GCash or Maya account references and bank details used to process deposits and withdrawals in PHP.
• Communications you send to our support team, including chat messages and emails.

Information collected automatically:

• Device information including device type, operating system, and browser version.
• IP address and approximate geographic location at the time of access.
• Session data such as login timestamps, pages visited, and features used.
• Gameplay activity including bets placed, games played, and transaction history.
• Cookie and tracking data as described in Section 8 of this policy.

We collect only what is necessary for the purposes described in this policy. We do not collect sensitive data such as biometric information beyond what is needed for identity document verification.

The personal information jiliphgo collects is used for specific, legitimate purposes directly related to operating the platform for players in the Philippines.

We do not use your personal data for automated decision-making that produces legal effects on your account without human review where required. We do not use your data to build advertising profiles for third-party marketing.

jiliphgo processes personal data on the following lawful grounds:

• Contractual necessity: Processing required to operate your account, execute transactions, and deliver the services you signed up for.
• Legal obligation: Processing required to comply with applicable financial regulations, anti-money laundering requirements, and identity verification obligations.
• Legitimate interests: Processing necessary to maintain platform security, prevent fraud, and improve service quality — provided these interests do not override your rights.
• Consent: Where you have given explicit consent, such as for receiving promotional communications. You may withdraw this consent at any time by contacting [email protected].

jiliphgo does not sell your personal information to third parties. We share data only in the limited circumstances described below:

• Payment processors: Transaction data is shared with payment service providers — such as those facilitating GCash, Maya, and bank transfer payments — solely to process your PHP deposits and withdrawals.
• Identity verification providers: KYC document data may be processed by third-party identity verification services operating under data processing agreements with jiliphgo.
• Game providers: Where game data is required to display your bet history or resolve disputes, relevant session data may be shared with game content providers.
• Regulatory and legal requirements: jiliphgo may disclose personal data in response to lawful requests from competent authorities where required by applicable law.
• Business transfers: In the event of a merger, acquisition, or business restructuring, personal data may be transferred to a successor entity, subject to equivalent privacy prot ections.

All third parties who receive your data are required to handle it securely and use it only for the specific purpose for which it was shared. jiliphgo does not authorise third parties to use your data for their own marketing purposes.

jiliphgo retains personal data for as long as your account remains active and for a reasonable period after account closure, as required by applicable law or regulation.

• Account registration data and KYC documents are retained for a minimum period following account closure to satisfy financial record-keeping obligations.
• Transaction records including PHP deposit and withdrawal history are retained in accordance with applicable financial regulations.
• Support communications are retained for a reasonable period to allow dispute resolution and quality review.
• Anonymised or aggregated analytics data may be retained indefinitely as it cannot be linked back to any individual.

When your data is no longer required, jiliphgo takes reasonable steps to securely delete or anonymise it. You may request information about the retention period applicable to your data by contacting [email protected].

jiliphgo takes the security of your personal data seriously. We implement technical and organisational measures designed to protect your information against unauthorised access, loss, or misuse.

• All data transmitted between your device and jiliphgo is protected by SSL (Secure Socket Layer) encryption.
• Account access is protected by password requirements and OTP (one-time password) verification for sensitive actions.
• Payment data is processed through secure channels and is not stored in plain text on jiliphgo servers.
• Access to personal data within jiliphgo is restricted to staff who require it to perform their job functions.
• Our systems are monitored for unusual access patterns and potential security incidents.

While jiliphgo works hard to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, do not share your credentials, and contact support immediately if you suspect unauthorised access to your account.

jiliphgo uses cookies and similar tracking technologies to provide a functional and consistent experience on the platform. Cookies are small text files stored on your device when you visit the site.

• Essential cookies: Required for the platform to function correctly, including maintaining your login session and remembering your preferences. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to understand how players use the platform, which pages are visited most, and where improvements can be made. Data collected is aggregated and not linked to individual identities.
• Security cookies: Help detect and prevent fraudulent activity by identifying unusual session behaviour.

Most browsers allow you to control cookie settings through your browser preferences. Disabling certain cookies may affect how the platform performs. jiliphgo does not use third-party advertising cookies or tracking pixels for external ad networks.

As a player in the Philippines, you have rights over your personal data. jiliphgo respects those rights and will respond to reasonable requests within a timely manner.

• Right to access: You may request a copy of the personal data jiliphgo holds about you.
• Right to correction: If any of your personal data is inaccurate or incomplete, you may request that it be corrected.
• Right to deletion: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to object: You may object to processing of your data where it is based on legitimate interests, unless jiliphgo has compelling grounds to continue.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time by contacting [email protected].

To exercise any of these rights, contact us at [email protected] with your account details and a clear description of your request. We may need to verify your identity before processing the request. jiliphgo will not charge a fee for reasonable data access requests.

jiliphgo may update this Privacy Policy from time to time to reflect changes in our practices, applicable regulations, or platform features. When we make changes, the revised policy will be published on this page with an updated "last updated" date.

For significant changes that materially affect how we use your personal data, jiliphgo will make reasonable efforts to notify registered players via the email address associated with their account. We encourage you to review this page periodically so you remain informed about how your data is being handled.

Your continued use of the jiliphgo platform after a policy update constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you may request account closure by contacting [email protected].